Productivity & Business
Questions 53Top 5 of 527 brandsScore
Category
Customer Support & Help Desk Software
This index adds up the scores of 7 questions. 133 brands are ranked.
- Edition
- Nov 12, 2026
- Methodology
- v5.0
- Panel
- 6 AI surfaces
AI Visibility Ranking
Brands across every question in this category, ordered by GenRank score.
#BrandScore
- 1Zendesk226.4
- 2Freshdesk218.7
- 3Intercom177.4
- 4Help Scout168.4
- 5Gorgias135.3
- 6Zoho Desk133.0
- 7HubSpot111.9
- 8SurveyMonkey98.1
- 9HubSpot Service Hub95.0
- 10Qualtrics78.1
Show all 50
- 11Typeform77.3
- 12Intercom (Fin)72.0
- 13Genesys Cloud CX69.1
- 14Tidio Lyro66.4
- 15LiveChat64.8
- 16tawk.to64.4
- 17Five962.9
- 18NICE CXone61.5
- 19Crisp59.9
- 20Jira Service Management59.7
- 21Tidio58.8
- 22Hotjar55.5
- 23Freshservice50.9
- 24Canny48.3
- 25Survicate48.3
- 26Shopify47.6
- 27Ada42.3
- 28Nextiva41.7
- 29Talkdesk39.6
- 30Zoho35.2
- 31LiveAgent34.6
- 32Medallia34.0
- 33Google Forms33.0
- 34Salesforce (Agentforce)32.1
- 35Chatbase29.8
- 36Salesforce29.2
- 37Jotform27.3
- 38Qualtrics CoreXM27.0
- 39CloudTalk26.7
- 40Salesforce Service Cloud26.6
- 41Freddy AI26.4
- 42Aircall26.2
- 43Enterpret25.0
- 44SurveySparrow25.0
- 45Slack23.6
- 46Delighted23.4
- 47Amazon Connect23.4
- 48HelpSpot22.5
- 49YourGPT21.9
- 50Productboard20.8
- 1Zendesk226.4
- 2Freshdesk218.7
- 3Intercom177.4
- 4Help Scout168.4
- 5Gorgias135.3
- 6Zoho Desk133.0
- 7HubSpot111.9
- 8SurveyMonkey98.1
- 9HubSpot Service Hub95.0
- 10Qualtrics78.1
- 11Typeform77.3
- 12Intercom (Fin)72.0
- 13Genesys Cloud CX69.1
- 14Tidio Lyro66.4
- 15LiveChat64.8
- 16tawk.to64.4
- 17Five962.9
- 18NICE CXone61.5
- 19Crisp59.9
- 20Jira Service Management59.7
- 21Tidio58.8
- 22Hotjar55.5
- 23Freshservice50.9
- 24Canny48.3
- 25Survicate48.3
- 26Shopify47.6
- 27Ada42.3
- 28Nextiva41.7
- 29Talkdesk39.6
- 30Zoho35.2
- 31LiveAgent34.6
- 32Medallia34.0
- 33Google Forms33.0
- 34Salesforce (Agentforce)32.1
- 35Chatbase29.8
- 36Salesforce29.2
- 37Jotform27.3
- 38Qualtrics CoreXM27.0
- 39CloudTalk26.7
- 40Salesforce Service Cloud26.6
- 41Freddy AI26.4
- 42Aircall26.2
- 43Enterpret25.0
- 44SurveySparrow25.0
- 45Slack23.6
- 46Delighted23.4
- 47Amazon Connect23.4
- 48HelpSpot22.5
- 49YourGPT21.9
- 50Productboard20.8
Top 50 of 133
The GenRank score sums each brand’s question-level visibility inside this category. Higher means AI names the brand more often and earlier. It is not bounded, so compare brands within one category, not across categories. Methodology
The questions behind this index
7Each question with its top three brands by GenRank score and how many brands its answers named.
Rank trend
Rank trends are drawn once two weekly editions under the same methodology exist. Only the first edition is in so far.
Named by surface
Each cell: of the surface's 7 answers, how many named the brand. Darker means named more often.
- Window
- Oct 18, 2026 ~ Nov 8, 2026
| Brand |  Google AI Overviews |  ChatGPT |  Claude |  Gemini | Google AI Mode |  Microsoft Copilot |
|---|---|---|---|---|---|---|
| 1Zendesk | 3 | 3 | 5 | 3 | 2 | 4 |
| 2Freshdesk | 4 | 2 | 4 | 3 | 1 | 3 |
| 3Intercom | 2 | 3 | 3 | 4 | 1 | 3 |
| 4Help Scout | 2 | 2 | 3 | 3 | 2 | 3 |
| 5Gorgias | 1 | 3 | 3 | 4 | 1 | 1 |
| 6Zoho Desk | 2 | 1 | 2 | 2 | 2 | 3 |
| 7HubSpot | 1 | 1 | 3 | 3 | 1 | 1 |
| 8SurveyMonkey | 1 | 1 | 1 | 1 | 1 | 1 |
| 9HubSpot Service Hub | 2 | 2 | 2 | 2 | 0 | 1 |
| 10Qualtrics | 1 | 1 | 1 | 1 | 1 | 1 |
| 11Typeform | 1 | 1 | 1 | 1 | 1 | 1 |
| 12Intercom (Fin) | 0 | 1 | 1 | 1 | 1 | 1 |
| 13Genesys Cloud CX | 1 | 0 | 1 | 1 | 1 | 1 |
| 14Tidio Lyro | 1 | 1 | 1 | 1 | 1 | 0 |
| 15LiveChat | 1 | 0 | 1 | 1 | 1 | 1 |
Named alongside
Brands named in the same answers in the last four weeks. Circle size: answers naming the brand. Line width: answers naming both.
- Answers naming the brand
- 3
- 6
- 29
- Answers naming both
- 1
- 22
- Answers naming the brand
- 3
- 6
- 29
- Answers naming both
- 1
- 22
| Brand | Answers naming the brand | Named alongside |
|---|---|---|
| Zendesk | 29 | Help Scout (22), Freshdesk (22), Intercom (21) |
| Freshdesk | 26 | Zendesk (22), Help Scout (22), Zoho Desk (18) |
| Intercom | 22 | Zendesk (21), Help Scout (17), Freshdesk (16) |
| Help Scout | 24 | Zendesk (22), Freshdesk (22), Zoho Desk (18) |
| Gorgias | 20 | Zendesk (15), Help Scout (15), Intercom (14) |
| Zoho Desk | 19 | Help Scout (18), Freshdesk (18), Zendesk (16) |
| HubSpot | 10 | Zendesk (9), Intercom (8), Tidio (5) |
| SurveyMonkey | 6 | Typeform (6), Qualtrics (6), Hotjar (5) |
| HubSpot Service Hub | 14 | Zendesk (13), Help Scout (13), Intercom (12) |
| Qualtrics | 6 | Typeform (6), SurveyMonkey (6), Hotjar (5) |
| Typeform | 6 | SurveyMonkey (6), Qualtrics (6), Hotjar (5) |
| Intercom (Fin) | 5 | Gorgias (4), Tidio Lyro (4), Ada (3) |
| Genesys Cloud CX | 5 | Five9 (5), Nextiva (4), NICE CXone (3) |
| Tidio Lyro | 5 | Ada (4), Gorgias (4), Intercom (Fin) (4) |
| LiveChat | 5 | Zendesk (5), Tidio (4), tawk.to (4) |
| tawk.to | 5 | Zendesk (5), HubSpot (5), Tidio (4) |
| Five9 | 5 | Genesys Cloud CX (5), Nextiva (4), NICE CXone (3) |
| NICE CXone | 4 | Five9 (3), Genesys Cloud CX (3), Nextiva (2) |
| Crisp | 7 | Zendesk (7), Intercom (7), Gorgias (5) |
| Jira Service Management | 11 | Freshdesk (11), Help Scout (10), Zendesk (9) |
| Tidio | 7 | Zendesk (7), Intercom (6), HubSpot (5) |
| Hotjar | 5 | Typeform (5), SurveyMonkey (5), Qualtrics (5) |
| Freshservice | 7 | Zendesk (7), Zoho Desk (7), Help Scout (7) |
| Canny | 4 | Typeform (4), SurveyMonkey (4), Hotjar (4) |
| Survicate | 4 | Typeform (4), SurveyMonkey (4), Hotjar (4) |
| Shopify | 6 | Zendesk (6), Help Scout (6), Freshdesk (6) |
| Ada | 4 | Tidio Lyro (4), Gorgias (3), Intercom (Fin) (3) |
| Nextiva | 4 | Five9 (4), Genesys Cloud CX (4), Talkdesk (3) |
| Talkdesk | 3 | Five9 (3), Nextiva (3), Genesys Cloud CX (3) |
| Zoho | 7 | Zendesk (7), Zoho Desk (7), Help Scout (7) |
Most cited sources
Sites cited by the answers to this category's questions and its subcategories'. Counts are citing answers. All of this week's questions. Earlier ranks appear once two weekly runs of the same methodology exist.
| Rank | Source | Citing answers |
|---|---|---|
| 1 | thecxlead.com | 11 |
| 2 | intercom.com | 9 |
| 3 | reddit.com | 8 |
| 4 | freshworks.com | 6 |
| 5 | toolradar.com | 5 |
| 6 | zendesk.com | 5 |
| 7 | tidio.com | 5 |
| 8 | capterra.com | 5 |
| 9 | sparrowdesk.com | 4 |
| 10 | goworkwize.com | 4 |
Sources and brands
Which cited sources appear in the answers that name each brand, counted in answers.
| Cited sources | Brand | Answers naming the brand |
|---|---|---|
| intercom.com | Zendesk | 11 |
| intercom.com | Help Scout | 10 |
| intercom.com | Intercom | 10 |
| intercom.com | Freshdesk | 9 |
| freshworks.com | Zendesk | 8 |
| intercom.com | Gorgias | 8 |
| thecxlead.com | Zendesk | 7 |
| helpscout.com | Zendesk | 7 |
| freshworks.com | Freshdesk | 7 |
| intercom.com | Zoho Desk | 7 |
| zendesk.com | Zendesk | 7 |
| helpscout.com | Help Scout | 7 |
| helpscout.com | Freshdesk | 6 |
| zendesk.com | Help Scout | 6 |
| thecxlead.com | Intercom | 6 |
| zendesk.com | Freshdesk | 6 |
| freshworks.com | Help Scout | 6 |
| freshworks.com | Intercom | 6 |
| zendesk.com | Intercom | 6 |
| helpscout.com | Intercom | 6 |
| xurrent.com | Freshdesk | 5 |
| freshworks.com | Zoho Desk | 5 |
| helpscout.com | Gorgias | 5 |
| thecxlead.com | Zoho Desk | 5 |
| thecxlead.com | Help Scout | 5 |
| thecxlead.com | Freshdesk | 5 |
| xurrent.com | Zoho Desk | 5 |
| xurrent.com | Help Scout | 5 |
| reddit.com | Zendesk | 4 |
| reddit.com | Zoho Desk | 4 |
| reddit.com | Help Scout | 4 |
| xurrent.com | Zendesk | 4 |
| xurrent.com | Gorgias | 4 |
| enjo.ai | Gorgias | 4 |
| xurrent.com | Intercom | 4 |
| zendesk.com | Gorgias | 4 |
| intercom.com | HubSpot | 4 |
| freshworks.com | Gorgias | 4 |
| enjo.ai | Zendesk | 3 |
| reddit.com | Intercom | 3 |
| thecxlead.com | Gorgias | 3 |
| reddit.com | Freshdesk | 3 |
| enjo.ai | Freshdesk | 3 |
| enjo.ai | Zoho Desk | 3 |
| enjo.ai | Help Scout | 3 |
| helpscout.com | Zoho Desk | 3 |
| zendesk.com | Zoho Desk | 3 |
| thecxlead.com | HubSpot | 3 |
| thecxlead.com | SurveyMonkey | 2 |
| enjo.ai | HubSpot | 2 |
| enjo.ai | Intercom | 2 |
| reddit.com | Gorgias | 2 |
| xurrent.com | HubSpot | 2 |
| reddit.com | HubSpot | 1 |
| freshworks.com | HubSpot | 1 |
| zendesk.com | HubSpot | 1 |
Citations by source type
How many citations in this edition point at each kind of source.
Other indexes in Software & Digital Products
The other indexes under the same parent, each with its top five brands.
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