What are the best customer feedback and survey tools?
Customer Support & Help Desk SoftwareNamed in 5 of 6 answers
#4
55.5
Rank by surface
Gemini#1
Google AI Mode#1
Claude#3
ChatGPT#4
Microsoft Copilot#6
Brand profile
A product experience insights platform providing heatmaps, session recordings, surveys, and feedback tools to understand user behavior on websites.
8 questions · 5 categories · As of Nov 12, 2026
| Categories | Category rank | Questions | Score |
|---|---|---|---|
| Web & Product Analytics Tools | #9of 84 | 4 | 93.0 |
| Customer Support & Help Desk Software | #22of 133 | 1 | 55.5 |
| Data & Analytics Software | #27of 323 | 1 | 7.2 |
| UI & UX Design Tools | #34of 76 | 1 | 25.0 |
| Creative & Design | #154of 511 | 1 | 8.0 |
Brands named in the same answers as Hotjar in the last four weeks, counted in answers.
| Brand | Answers naming the brand | Named alongside |
|---|---|---|
| PostHog | 35 | Mixpanel (21), Amplitude (20), Google Analytics 4 (18) |
| Google Analytics 4 | 24 | Matomo (19), Plausible (18), PostHog (18) |
| Mixpanel | 24 | Amplitude (21), PostHog (21), Google Analytics 4 (17) |
| Amplitude | 23 | Mixpanel (21), PostHog (20), Google Analytics 4 (14) |
| Plausible | 19 | Google Analytics 4 (18), Matomo (17), Fathom Analytics (15) |
| Matomo | 20 | Google Analytics 4 (19), Plausible (17), PostHog (15) |
| Microsoft Clarity | 17 | PostHog (15), Google Analytics 4 (12), Matomo (11) |
| Fathom Analytics | 16 | Google Analytics 4 (15), Plausible (15), Matomo (14) |
| Hotjar | 14 | PostHog (12), Amplitude (10), Microsoft Clarity (10) |
| Statsig | 9 | PostHog (8), VWO (5), Optimizely (5) |
| Umami | 11 | Matomo (11), Plausible (11), Google Analytics 4 (10) |
| Heap | 13 | Mixpanel (13), Amplitude (13), PostHog (13) |
| VWO | 5 | Statsig (5), Optimizely (5), GrowthBook (5) |
| Optimizely | 5 | Statsig (5), VWO (5), GrowthBook (5) |
| FullStory | 11 | PostHog (10), Hotjar (8), Amplitude (8) |
| Simple Analytics | 7 | Matomo (7), Plausible (7), Fathom Analytics (7) |
| GrowthBook | 5 | Statsig (5), VWO (5), Optimizely (5) |
| LogRocket | 8 | Microsoft Clarity (8), PostHog (8), Hotjar (7) |
| Google Ads | 4 | Google Analytics 4 (4), Plausible (3), Fathom Analytics (3) |
| Kameleoon | 5 | Statsig (4), VWO (4), AB Tasty (4) |
| Contentsquare | 6 | Hotjar (6), PostHog (6), Microsoft Clarity (5) |
| Mouseflow | 5 | PostHog (5), FullStory (4), Hotjar (4) |
| Convert Experiences | 3 | Kameleoon (3), Statsig (2), VWO (2) |
| Pendo | 8 | Mixpanel (8), Amplitude (8), PostHog (8) |
| Pirsch | 5 | Matomo (5), Google Analytics 4 (5), Umami (5) |
| Cloudflare Web Analytics | 5 | Matomo (5), Google Analytics 4 (5), Plausible (5) |
| Adobe Analytics | 6 | Matomo (6), Google Analytics 4 (6), Mixpanel (6) |
| AB Tasty | 4 | Kameleoon (4), Statsig (3), VWO (3) |
| Unbounce | 3 | Statsig (3), VWO (3), Optimizely (3) |
| Google Optimize | 2 | Statsig (2), VWO (2), Optimizely (2) |
Sites the answers naming this brand cited in the last four weeks. Counts are citing answers.
| Rank | Source | Citing answers |
|---|---|---|
| 1 | amplitude.com | 6 |
| 2 | posthog.com | 6 |
| 3 | hotjar.com | 5 |
| 4 | cpoclub.com | 4 |
| 5 | toolradar.com | 4 |
| 6 | guideflow.com | 4 |
| 7 | clarity.microsoft.com | 3 |
| 8 | logrocket.com | 3 |
| 9 | mixpanel.com | 3 |
| 10 | thecxlead.com | 3 |
For the brand's best questions: of each surface's 1 answers, how many named it.
| Questions | ||||||
|---|---|---|---|---|---|---|
| 1What are the best customer feedback and survey tools? | 0 | 1 | 1 | 1 | 1 | 1 |
| 2Which session replay and heatmap tools are the best? | 0 | 1 | 1 | 1 | 1 | 1 |
| 3What are the best UI and UX design tools? | 1 | 0 | 0 | 0 | 1 | 1 |
| 4What are the best web and product analytics tools? | 0 | 0 | 0 | 1 | 1 | 1 |
| 5Which web analytics tools offer the best value for money? | 1 | 0 | 0 | 0 | 0 | 0 |
| 6Which product analytics tools are best for startups? | 0 | 0 | 0 | 0 | 1 | 1 |
| 7Which design tools are best for UI/UX work? | 0 | 0 | 0 | 0 | 0 | 1 |
| 8Which data analytics tools offer the best value for money? | 0 | 0 | 0 | 1 | 0 | 0 |
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