Terms of Service

1. Agreement

These Terms govern your use of www.genrank.com, its API, and the rankings, scores and other data published there (together, the “Service”). The Service is operated by GenRank (“we”, “us”). By accessing the Service you agree to these Terms. If you do not agree, do not use the Service.

2. What GenRank is

GenRank is a measurement index. On a fixed schedule we put a curated set of ranking questions to a panel of AI models and publish how often, and in what position, each brand is named in their answers. Reading the index requires no account. People who sign in can bookmark question, brand and category pages and comment on them (Sections 6 and 7). There is no public question submission. Bookmarks, comments and reports never enter a score or a ranking. How the index is produced is described in the Methodology; the rules we hold ourselves to are in the Governance Policy.

3. Using GenRank data

Published rankings, scores and API responses (“GenRank Data”) are made available free of charge for lookup, research, journalism, education and internal business analysis, on these conditions:

• Attribution. Cite “GenRank (www.genrank.com)” together with the edition date and methodology version shown on the page or returned by the API. A ranking without its edition date is not a GenRank ranking.
• No misrepresentation. Do not present altered, re-weighted, partial or out-of-date data as GenRank’s findings, and do not imply that GenRank endorses, certifies or recommends a brand. GenRank reports what AI models said when asked; it does not rate quality.
• Bulk and commercial redistribution. Wholesale copying of the index, resale of GenRank Data, or embedding it in a paid product or service requires a written licence. Contact hello@genrank.com.
• Programmatic access. The API is available by application only; see Data & API. Scraping the site, or any other automated bulk collection without a written agreement, is not permitted. We may throttle or block traffic that degrades the Service for others.

4. Independence and no advice

GenRank does not sell any service to a ranked entity that is intended to change that entity’s rank, and does not accept payment for inclusion, position or removal. Nothing on the Service is purchasing, investment, medical, legal or other professional advice. A GenRank ranking describes the output of AI systems at a point in time; it is not an assessment of the merit, safety or suitability of any brand, product or person.

5. Corrections

If you believe a brand is misidentified, duplicated, wrongly merged or attributed to the wrong category, use the contact form or write to hello@genrank.com. Corrections follow the process in the Governance Policy: we fix errors in how answers were read and re-run the published computation. We do not adjust scores on request, and we do not remove a brand from a ranking because it would prefer not to appear in it.

6. Accounts

Anyone aged 14 or over can create an account by signing in with Google. You choose a username, which is shown with your comments and question proposals; your email address and your Google name and picture are not shown to other people. Keep one account per person and do not impersonate anyone. A username may not contain or imitate the name of a brand, company, product, service or organisation, including GenRank, claim an official or staff role, advertise, imitate a well-known person, or offend. An automated decision model checks each username when it is chosen or changed, and a username it does not approve cannot be used. Once a comment of yours has been published, you can change your username once every 30 days. You can delete your account at any time from your page, and your bookmarks, comments and question proposals are deleted with it. GenRank staff and authorised operators sign in the same way and are also bound by our internal policies. Browsing and searching require no account; API access is granted by application.

7. Comments and question proposals

Comments are the views of the people who write them, not of GenRank. Before a comment is published, an automated decision model reads it, together with the page it is on and your username, and decides whether it follows the rules below. A comment the model does not approve is not published. Your page shows the status of each of your comments. Do not post:

• advertising or promotion, including contact details, links, prices or offers for a business you are connected with;
• insults, harassment, hate or threats;
• statements presented as fact that damage the reputation of a person or a business without basis;
• anyone’s personal information, such as phone numbers, addresses or identification numbers;
• sexual or illegal content, or advertising the law does not allow, such as unlawful medical advertising;
• spam, repeated posts, or text unrelated to the page.

Anyone signed in can report a comment. A reported comment is checked again with the reason given and is taken down if it does not follow these rules. If a comment infringes your rights, for example by defaming you or disclosing your personal information, ask us to take it down through the contact form; we hide it while the request is handled, as the law requires. You keep the rights to what you write and grant GenRank a non-exclusive, royalty-free licence to display it on the Service. We may remove a comment or suspend an account that breaks these Terms.

Question proposals. When signed in, you can propose questions for GenRank to measure. An automated decision model checks each proposal under the same rules as comments, and it is then published on the question proposals page with your username, the number of supporters and its outcome. Proposals that contain a brand or business name are not published. GenRank decides which proposals to adopt under the criteria published in the methodology; proposing or supporting a question does not change any score or ranking, and an adopted question is measured under the same rules as every other question. You grant GenRank a royalty-free, irrevocable licence to publish your proposal, reword it, use it as a measured question and publish the results on the terms in Section 3. You can delete a proposal at any time; a question already adopted for measurement remains.

8. Intellectual property

GenRank and the GenRank logo are trademarks of GenRank. The design, text and software of the Service are protected by copyright. GenRank Data is licensed, not sold, on the terms in Section 3. Excerpts of AI model answers are shown for transparency and remain subject to the respective providers’ terms.

9. Third-party AI services

The index measures the output of third-party AI systems. The models on the current panel are listed on every ranking page and in the Methodology. We are not affiliated with, sponsored by or endorsed by any AI provider. Their outputs may be inaccurate, biased or change without notice; we report them, we do not vouch for them.

10. Disclaimer of warranties

The Service and GenRank Data are provided “as is” and “as available”, without warranty of any kind, express or implied, including accuracy, completeness, merchantability, fitness for a particular purpose and non-infringement. Figures for a single question are directional. Where confidence intervals are published they describe sampling uncertainty only, not the truth of what a model said.

11. Limitation of liability

To the maximum extent permitted by law, GenRank is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from the use of or reliance on the Service. Our aggregate liability for all claims relating to the Service is limited to USD 100.

12. Changes to these Terms

We may update these Terms. Changes are posted on this page with a new “Last updated” date. Continued use of the Service after a change constitutes acceptance of the revised Terms.

13. Suspension of access

We may suspend or block access to the Service, an account or the API, without notice, for violations of these Terms, including abusive automated access, comments that break Section 7, or misrepresentation of GenRank Data.

14. Contact

Questions about these Terms: the contact form or hello@genrank.com.