Brand profile

Help Scout

Help Scout is a customer support platform founded in 2011, known for its customer-centric help desk software for businesses.

7 questions · 5 categories · As of Nov 12, 2026

Best category rank
#4
Customer Support & Help Desk Software · of 133
Questions
7
5 categories
Answers naming it
19/42
Of the answers measured on this brand's questions

Visibility by category

CategoriesCategory rankQuestionsScore
Customer Support & Help Desk Software#4of 1333168.4
IT Services & Support#45of 206128.0
Groupware & Collaboration#51of 99116.5
SMS & Messaging Services#65of 8218.4
E-commerce & Shopping#429of 54417.2

Ranking by question

Named alongside in Customer Support & Help Desk Software

Brands named in the same answers as Help Scout in the last four weeks, counted in answers.

Named alongside in Customer Support & Help Desk SoftwareBrands named in the same answers as Help Scout in the last four weeks, counted in answers.Zendesk: named in 29 answersZendeskFreshdesk: named in 26 answersFreshdeskIntercom: named in 22 answersIntercomHelp Scout: named in 24 answersHelp ScoutGorgias: named in 20 answersGorgiasZoho Desk: named in 19 answersZoho DeskHubSpot: named in 10 answersHubSpotSurveyMonkey: named in 6 answersSurveyMonkeyHubSpot Service Hub: named in 14 answersHubSpot Service HubQualtrics: named in 6 answersQualtricsTypeform: named in 6 answersTypeformIntercom (Fin): named in 5 answersIntercom (Fin)Genesys Cloud CX: named in 5 answersTidio Lyro: named in 5 answersTidio LyroLiveChat: named in 5 answersLiveChattawk.to: named in 5 answerstawk.toFive9: named in 5 answersFive9NICE CXone: named in 4 answersNICE CXoneCrisp: named in 7 answersCrispJira Service Management: named in 11 answersJira Service ManagementTidio: named in 7 answersTidioHotjar: named in 5 answersHotjarFreshservice: named in 7 answersFreshserviceCanny: named in 4 answersCannySurvicate: named in 4 answersSurvicateShopify: named in 6 answersShopifyAda: named in 4 answersAdaNextiva: named in 4 answersNextivaTalkdesk: named in 3 answersTalkdeskZoho: named in 7 answersZoho
  • Answers naming the brand
  • 3
  • 6
  • 29
  • Answers naming both
  • 1
  • 22
Named alongside in Customer Support & Help Desk SoftwareBrands named in the same answers as Help Scout in the last four weeks, counted in answers.Zendesk: named in 29 answersZendeskFreshdesk: named in 26 answersFreshdeskIntercom: named in 22 answersIntercomHelp Scout: named in 24 answersHelp ScoutGorgias: named in 20 answersGorgiasZoho Desk: named in 19 answersZoho DeskHubSpot: named in 10 answersHubSpotSurveyMonkey: named in 6 answersHubSpot Service Hub: named in 14 answersHubSpot Service HubQualtrics: named in 6 answersQualtricsTypeform: named in 6 answersIntercom (Fin): named in 5 answersGenesys Cloud CX: named in 5 answersTidio Lyro: named in 5 answersLiveChat: named in 5 answersLiveChattawk.to: named in 5 answerstawk.toFive9: named in 5 answersFive9NICE CXone: named in 4 answersNICE CXoneCrisp: named in 7 answersCrispJira Service Management: named in 11 answersJira Service ManagementTidio: named in 7 answersTidioHotjar: named in 5 answersHotjarFreshservice: named in 7 answersCanny: named in 4 answersCannySurvicate: named in 4 answersSurvicateShopify: named in 6 answersAda: named in 4 answersAdaNextiva: named in 4 answersTalkdesk: named in 3 answersZoho: named in 7 answersZoho
  • Answers naming the brand
  • 3
  • 6
  • 29
  • Answers naming both
  • 1
  • 22
  1. 125Zendesk
  2. 222Freshdesk
  3. 319Intercom
  4. 418Zoho Desk
  5. 516Gorgias
  6. 614HubSpot Service Hub
  7. 710Jira Service Management
  8. 87Shopify
  9. 97Freshservice
  10. 107Zoho
  11. 116Salesforce Service Cloud
  12. 125Front
  13. 134HubSpot CRM
  14. 144Slack
  15. 154HubSpot
  16. 164Crisp
  17. 173Tidio
  18. 183WooCommerce
  19. 193HelpSpot
  20. 203Salesforce
Named alongside
BrandAnswers naming the brandNamed alongside
Zendesk29Help Scout (22), Freshdesk (22), Intercom (21)
Freshdesk26Zendesk (22), Help Scout (22), Zoho Desk (18)
Intercom22Zendesk (21), Help Scout (17), Freshdesk (16)
Help Scout24Zendesk (22), Freshdesk (22), Zoho Desk (18)
Gorgias20Zendesk (15), Help Scout (15), Intercom (14)
Zoho Desk19Help Scout (18), Freshdesk (18), Zendesk (16)
HubSpot10Zendesk (9), Intercom (8), Tidio (5)
SurveyMonkey6Typeform (6), Qualtrics (6), Hotjar (5)
HubSpot Service Hub14Zendesk (13), Help Scout (13), Intercom (12)
Qualtrics6Typeform (6), SurveyMonkey (6), Hotjar (5)
Typeform6SurveyMonkey (6), Qualtrics (6), Hotjar (5)
Intercom (Fin)5Gorgias (4), Tidio Lyro (4), Ada (3)
Genesys Cloud CX5Five9 (5), Nextiva (4), NICE CXone (3)
Tidio Lyro5Ada (4), Gorgias (4), Intercom (Fin) (4)
LiveChat5Zendesk (5), Tidio (4), tawk.to (4)
tawk.to5Zendesk (5), HubSpot (5), Tidio (4)
Five95Genesys Cloud CX (5), Nextiva (4), NICE CXone (3)
NICE CXone4Five9 (3), Genesys Cloud CX (3), Nextiva (2)
Crisp7Zendesk (7), Intercom (7), Gorgias (5)
Jira Service Management11Freshdesk (11), Help Scout (10), Zendesk (9)
Tidio7Zendesk (7), Intercom (6), HubSpot (5)
Hotjar5Typeform (5), SurveyMonkey (5), Qualtrics (5)
Freshservice7Zendesk (7), Zoho Desk (7), Help Scout (7)
Canny4Typeform (4), SurveyMonkey (4), Hotjar (4)
Survicate4Typeform (4), SurveyMonkey (4), Hotjar (4)
Shopify6Zendesk (6), Help Scout (6), Freshdesk (6)
Ada4Tidio Lyro (4), Gorgias (3), Intercom (Fin) (3)
Nextiva4Five9 (4), Genesys Cloud CX (4), Talkdesk (3)
Talkdesk3Five9 (3), Nextiva (3), Genesys Cloud CX (3)
Zoho7Zendesk (7), Zoho Desk (7), Help Scout (7)

Sources cited when this brand is named

Sites the answers naming this brand cited in the last four weeks. Counts are citing answers.

Sources cited when this brand is named
RankSourceCiting answers
1intercom.com10
2helpscout.com7
3freshworks.com6
4zendesk.com6
5thecxlead.com5
6xurrent.com5
7reddit.comcommunity4
8sparrowdesk.com3
9enjo.ai3
10gorgias.com3

Named by surface, by question

For the brand's best questions: of each surface's 1 answers, how many named it.

Named by surface, by question
QuestionsGoogle AI OverviewsChatGPTClaudeGeminiGoogle AI ModeMicrosoft Copilot
1Which customer support tools are best for startups?111101
2What are the best help desk and customer support platforms?111111
3Which help desk software offers the best value?001111
4Which IT support companies offer the best value?100000
5Which knowledge base tools are best for companies?100000
6What are the best customer messaging platforms?000100
7What are the best tools for running an online business?000100