Brand profile

Jira Service Management

Atlassian's IT service management (ITSM) solution for IT teams to deliver high-velocity service experiences, manage incidents, and fulfill requests.

2 questions · 1 categories · As of Nov 12, 2026

Best category rank
#20
Customer Support & Help Desk Software · of 133
Questions
2
1 categories
Answers naming it
6/12
Of the answers measured on this brand's questions

Visibility by category

CategoriesCategory rankQuestionsScore
Customer Support & Help Desk Software#20of 133259.8

Ranking by question

Named alongside in Customer Support & Help Desk Software

Brands named in the same answers as Jira Service Management in the last four weeks, counted in answers.

Named alongside in Customer Support & Help Desk SoftwareBrands named in the same answers as Jira Service Management in the last four weeks, counted in answers.Zendesk: named in 29 answersZendeskFreshdesk: named in 26 answersFreshdeskIntercom: named in 22 answersIntercomHelp Scout: named in 24 answersHelp ScoutGorgias: named in 20 answersGorgiasZoho Desk: named in 19 answersZoho DeskHubSpot: named in 10 answersHubSpotSurveyMonkey: named in 6 answersSurveyMonkeyHubSpot Service Hub: named in 14 answersHubSpot Service HubQualtrics: named in 6 answersQualtricsTypeform: named in 6 answersTypeformIntercom (Fin): named in 5 answersIntercom (Fin)Genesys Cloud CX: named in 5 answersTidio Lyro: named in 5 answersTidio LyroLiveChat: named in 5 answersLiveChattawk.to: named in 5 answerstawk.toFive9: named in 5 answersFive9NICE CXone: named in 4 answersNICE CXoneCrisp: named in 7 answersCrispJira Service Management: named in 11 answersJira Service ManagementTidio: named in 7 answersTidioHotjar: named in 5 answersHotjarFreshservice: named in 7 answersFreshserviceCanny: named in 4 answersCannySurvicate: named in 4 answersSurvicateShopify: named in 6 answersShopifyAda: named in 4 answersAdaNextiva: named in 4 answersNextivaTalkdesk: named in 3 answersTalkdeskZoho: named in 7 answersZoho
  • Answers naming the brand
  • 3
  • 6
  • 29
  • Answers naming both
  • 1
  • 22
Named alongside in Customer Support & Help Desk SoftwareBrands named in the same answers as Jira Service Management in the last four weeks, counted in answers.Zendesk: named in 29 answersZendeskFreshdesk: named in 26 answersFreshdeskIntercom: named in 22 answersIntercomHelp Scout: named in 24 answersHelp ScoutGorgias: named in 20 answersGorgiasZoho Desk: named in 19 answersZoho DeskHubSpot: named in 10 answersHubSpotSurveyMonkey: named in 6 answersHubSpot Service Hub: named in 14 answersHubSpot Service HubQualtrics: named in 6 answersQualtricsTypeform: named in 6 answersIntercom (Fin): named in 5 answersGenesys Cloud CX: named in 5 answersTidio Lyro: named in 5 answersLiveChat: named in 5 answersLiveChattawk.to: named in 5 answerstawk.toFive9: named in 5 answersFive9NICE CXone: named in 4 answersNICE CXoneCrisp: named in 7 answersCrispJira Service Management: named in 11 answersJira Service ManagementTidio: named in 7 answersTidioHotjar: named in 5 answersHotjarFreshservice: named in 7 answersCanny: named in 4 answersCannySurvicate: named in 4 answersSurvicateShopify: named in 6 answersAda: named in 4 answersAdaNextiva: named in 4 answersTalkdesk: named in 3 answersZoho: named in 7 answersZoho
  • Answers naming the brand
  • 3
  • 6
  • 29
  • Answers naming both
  • 1
  • 22
  1. 111Freshdesk
  2. 210Help Scout
  3. 39Zendesk
  4. 49Zoho Desk
  5. 58Gorgias
  6. 67Intercom
  7. 76HubSpot Service Hub
  8. 85Salesforce Service Cloud
  9. 94Freshservice
  10. 104Zoho
  11. 113Shopify
  12. 123ServiceNow
  13. 132BigCommerce
  14. 142WooCommerce
  15. 152Zoho CRM
  16. 162Front
  17. 172HubSpot
  18. 181Atlassian
  19. 191Drift
  20. 201Freshworks
Named alongside
BrandAnswers naming the brandNamed alongside
Zendesk29Help Scout (22), Freshdesk (22), Intercom (21)
Freshdesk26Zendesk (22), Help Scout (22), Zoho Desk (18)
Intercom22Zendesk (21), Help Scout (17), Freshdesk (16)
Help Scout24Zendesk (22), Freshdesk (22), Zoho Desk (18)
Gorgias20Zendesk (15), Help Scout (15), Intercom (14)
Zoho Desk19Help Scout (18), Freshdesk (18), Zendesk (16)
HubSpot10Zendesk (9), Intercom (8), Tidio (5)
SurveyMonkey6Typeform (6), Qualtrics (6), Hotjar (5)
HubSpot Service Hub14Zendesk (13), Help Scout (13), Intercom (12)
Qualtrics6Typeform (6), SurveyMonkey (6), Hotjar (5)
Typeform6SurveyMonkey (6), Qualtrics (6), Hotjar (5)
Intercom (Fin)5Gorgias (4), Tidio Lyro (4), Ada (3)
Genesys Cloud CX5Five9 (5), Nextiva (4), NICE CXone (3)
Tidio Lyro5Ada (4), Gorgias (4), Intercom (Fin) (4)
LiveChat5Zendesk (5), Tidio (4), tawk.to (4)
tawk.to5Zendesk (5), HubSpot (5), Tidio (4)
Five95Genesys Cloud CX (5), Nextiva (4), NICE CXone (3)
NICE CXone4Five9 (3), Genesys Cloud CX (3), Nextiva (2)
Crisp7Zendesk (7), Intercom (7), Gorgias (5)
Jira Service Management11Freshdesk (11), Help Scout (10), Zendesk (9)
Tidio7Zendesk (7), Intercom (6), HubSpot (5)
Hotjar5Typeform (5), SurveyMonkey (5), Qualtrics (5)
Freshservice7Zendesk (7), Zoho Desk (7), Help Scout (7)
Canny4Typeform (4), SurveyMonkey (4), Hotjar (4)
Survicate4Typeform (4), SurveyMonkey (4), Hotjar (4)
Shopify6Zendesk (6), Help Scout (6), Freshdesk (6)
Ada4Tidio Lyro (4), Gorgias (3), Intercom (Fin) (3)
Nextiva4Five9 (4), Genesys Cloud CX (4), Talkdesk (3)
Talkdesk3Five9 (3), Nextiva (3), Genesys Cloud CX (3)
Zoho7Zendesk (7), Zoho Desk (7), Help Scout (7)

Sources cited when this brand is named

Sites the answers naming this brand cited in the last four weeks. Counts are citing answers.

Sources cited when this brand is named
RankSourceCiting answers
1intercom.com6
2freshworks.com4
3helpscout.com4
4zendesk.com4
5enjo.ai3
6goworkwize.com3
7xurrent.com3
8alloysoftware.com2
9happyfox.com2
10pcmag.commedia2

Named by surface, by question

For the brand's best questions: of each surface's 1 answers, how many named it.

Named by surface, by question
QuestionsGoogle AI OverviewsChatGPTClaudeGeminiGoogle AI ModeMicrosoft Copilot
1What are the best help desk and customer support platforms?011110
2Which help desk software offers the best value?100100