Brand profile

Freshchat

Customer messaging software by Freshworks, founded in 2010, offering AI-powered chat for sales and support.

2 questions, 2 categoriesAs of Nov 12, 2026

Best category rank
#38
SMS & Messaging Services, of 82
Questions
2
2 categories
Answers naming it
3/12
Of the answers measured on this brand's questions

Visibility by category

CategoriesCategory rankQuestionsScore
SMS & Messaging Services#38of 82118.1
Customer Support & Help Desk Software#65of 133116.5

Ranking by question

Named alongside in SMS & Messaging Services

Brands named in the same answers as Freshchat in the last four weeks, counted in answers.

  1. 13Zendesk
  2. 22Respond.io
  3. 32Gorgias
  4. 42HubSpot Service Hub
  5. 52Intercom
  6. 62Tidio
  7. 71Avochato
  8. 81Crisp
  9. 91Drift
  10. 101Front
  11. 111Help Scout
  12. 121HubSpot
  13. 131LiveChat
  14. 141ManyChat
  15. 151Missive
  16. 161Podium
  17. 171ProProfs Chat
  18. 181tawk.to
  19. 191Twilio

Sources cited when this brand is named

Sites the answers naming this brand cited in the last four weeks. Counts are citing answers.

Sources cited when this brand is named
RankSourceCiting answers
1chatbase.co1
2guideflow.com1
3hiverhq.com1
4moxo.com1
5outsourceaccelerator.com1
6quora.comcommunity1
7reddit.comcommunity1
8tidio.com1

Named by surface, by question

For the brand's best questions: of each surface's 1 answers, how many named it.

Named by surface, by question
QuestionsGoogle AI OverviewsChatGPTClaudeGeminiGoogle AI ModeMicrosoft Copilot
1What are the best customer messaging platforms?001100
2What are the best live chat tools for websites?100000