In Customer Support & Help Desk Software
가성비 좋은 헬프데스크 소프트웨어는?
AI Visibility Ranking
Brands ordered by GenRank score for this question.
DirectionalQuestion-level figures rest on at most 24 answers per brand, so treat them as direction, not a verdict; the category ranking is the number to judge by. Scores are for the week of 2026-11-08. ± is the 95% confidence interval where the sampling allows one.
| Rank | Brand | Named by | Score |
|---|---|---|---|
| 1 | Zoho Desk | 20/24 | 75.4±11.3 |
| 2 | Freshdesk | 21/24 | 71.4±14.0 |
| 3 | Jira Service Management | 11/24 | 35.1±11.8 |
| 4 | Help Scout | 9/24 | 28.9±13.0 |
| 5 | 채널톡 | 4/24 | 19.6±15.2 |
| 6 | Zendesk | 6/24 | 19.6±8.2 |
| 7 | Bitrix24 | 3/24 | 16.1±4.8 |
| 8 | Spiceworks Cloud Help Desk | 7/24 | 11.3±7.4 |
| 9 | Salesforce Service Cloud | 2/24 | 7.9±7.7 |
| 10 | LiveAgent | 3/24 | 7.8±10.1 |
Sources these answers cited
The sites each surface's answer cited this week. The logos are the surfaces that cited the site.
| Source | Oct 25, 2026 | Nov 1, 2026 | Cited by |
|---|---|---|---|
| ones.com2026년 최고의 IT 헬프 데스크 소프트웨어: 상위 5개 도구 비교 | 3 | 3 |    4 surfaces |
| global.it-trend.jp헬프데스크 솔루션 비교·순위·추천 (2026) | 티켓·SLA | 1 | 3 |   3 surfaces |
| freshworks.comFreshworks | 1 | 3 |  2 surfaces |
| getmacha.comBest Help Desk Software for Small Business (2026): 8 Picks by Price - Macha AI | 1 | 1 | 2 surfaces |
| larksuite.comZendesk 대 Freshdesk: 최고의 고객 지원 도구 찾기 | - | 1 | 2 surfaces |
| zendesk.kr2023년 최고의 헬프 데스크 소프트웨어 13가지 | 2 | 2 | 2 surfaces |
| alloysoftware.comBest Help Desk Software in 2026: 10 Help Desk Tools | 1 | - | 1 surfaces |
| atlassian.comPricing - Jira Service Management | Atlassian | - | - | 1 surfaces |
| blog.naver.comportalFreshdesk Growth vs Pro: 상담원 수·업무 배정·추가 AI 비용으로 고르기 | 2 | 1 | 1 surfaces |
| bluetweak.com28 Best Help Desk Software Platforms in 2026 (Reviewed & Priced) | - | 1 | 1 surfaces |
| capterra.co.kr서비스 데스크 소프트웨어 - 가격 비교 및 인기 판매자 확인 | 켑테라 Capterra | 1 | - | 1 surfaces |
| clickup.com2025년 IT 팀을 위한 15가지 최고의 헬프데스크 소프트웨어 | 2 | 3 | 1 surfaces |
17 more
Rank trend
Top 10 brands across editions. Five highlighted; the rest in gray.
| Brand | Oct 25, 2026 | Nov 1, 2026 | Nov 8, 2026 |
|---|---|---|---|
| Zoho Desk | 1 | 1 | 1 |
| Freshdesk | 2 | 2 | 2 |
| Jira Service Management | 3 | 3 | 3 |
| Help Scout | 4 | 5 | 4 |
| 채널톡 | 5 | 4 | 5 |
| Zendesk | 9 | 7 | 6 |
| Bitrix24 | 7 | 6 | 7 |
| Spiceworks Cloud Help Desk | 8 | 8 | 8 |
| Salesforce Service Cloud | - | 13 | 9 |
| LiveAgent | 17 | 15 | 10 |
| Brand | Oct 25, 2026 | Nov 1, 2026 | Nov 8, 2026 |
|---|---|---|---|
| Zoho Desk | 1 | 1 | 1 |
| Freshdesk | 2 | 2 | 2 |
| Jira Service Management | 3 | 3 | 3 |
| Help Scout | 4 | 5 | 4 |
| 채널톡 | 5 | 4 | 5 |
| Zendesk | 9 | 7 | 6 |
| Bitrix24 | 7 | 6 | 7 |
| Spiceworks Cloud Help Desk | 8 | 8 | 8 |
| Salesforce Service Cloud | - | 13 | 9 |
| LiveAgent | 17 | 15 | 10 |
| 704Desk | 6 | 9 | 11 |
| Spiceworks | - | 16 | 12 |
| ManageEngine ServiceDesk Plus | 10 | 10 | 13 |
| FreeScout | 12 | 11 | 16 |
| osTicket | 13 | 24 | 18 |
| Zammad | 11 | 19 | 23 |
| Microsoft Teams | - | - | 24 |
| Slack | - | - | 47 |