| # | Entity | Score |
|---|---|---|
| 01 | Zoho Desk | 65.2 |
| 02 | Freshdesk | 58.1 |
| 03 | Jira Service Management | 39.5 |
| 04 | Zendesk | 31.1 |
| 05 | zoho.com | 30.5 |
| 06 | Helpdesk MX | 25.0 |
| 07 | freshworks.com | 24.4 |
| 08 | Slack | 24.0 |
| 09 | Microsoft Teams | 23.3 |
| 10 | ManageEngine ServiceDesk Plus | 19.3 |
| 11 | Shopify | 16.9 |
| 12 | HelpDesk by Text | 16.9 |
| 13 | helpdesk.com | 16.3 |
| 14 | Gorgias | 15.6 |
| 15 | Jira | 15.4 |
| 16 | atlassian.com | 13.5 |
| 17 | Help Scout | 13.1 |
| 18 | manageengine.com | 12.2 |
| 19 | Zoho ManageEngine | 12.0 |
| 20 | 채널톡 | 11.2 |
| 21 | Notion | 10.2 |
| 22 | Zia AI | 9.4 |
| 23 | Zoho CRM | 8.8 |
| 24 | Freddy AI | 8.4 |
| 25 | Freshservice | 8.1 |
| 26 | Hiver | 7.9 |
| 27 | Gmail | 7.7 |
| 28 | LiveAgent | 7.3 |
| 29 | HappyFox | 7.2 |
| 30 | Spiceworks | 7.1 |