| # | Entity | Score |
|---|---|---|
| 01 | Freshdesk | 89.6 |
| 02 | Zoho Desk | 83.7 |
| 03 | Help Scout | 41.2 |
| 04 | Spiceworks Cloud Help Desk | 37.9 |
| 05 | HelpSpot | 30.5 |
| 06 | HaloITSM | 29.8 |
| 07 | HubSpot Service Hub | 21.8 |
| 08 | ManageEngine ServiceDesk Plus | 16.9 |
| 09 | Jira Service Management | 12.5 |
| 10 | Spiceworks | 8.1 |
| 11 | ManageEngine | 7.9 |
| 12 | Freshservice | 7.7 |
| 13 | G2 | 7.5 |
| 14 | Capterra | 7.3 |
| 15 | PCMag | 7.2 |