| # | Entity | Score |
|---|---|---|
| 01 | Zoho Desk | 84.6 |
| 02 | Freshdesk | 68.4 |
| 03 | Help Scout | 68.3 |
| 04 | Zendesk | 58.1 |
| 05 | Jira Service Management | 47.4 |
| 06 | Freshdesk Growth | 41.0 |
| 07 | Zoho CRM | 22.2 |
| 08 | Zoho One | 21.5 |
| 09 | Help Scout Standard | 21.0 |
| 10 | HelpSpot | 20.3 |
| 11 | Hiver | 17.1 |
| 12 | Salesforce Service Cloud | 15.7 |
| 13 | Zoho | 15.2 |
| 14 | atlassian.com | 14.8 |
| 15 | Jira | 14.5 |
| 16 | Confluence | 14.2 |
| 17 | Gmail | 13.9 |
| 18 | Google Workspace | 13.7 |