| # | Entity | Score |
|---|---|---|
| 01 | Zendesk | 100.0 |
| 02 | Freshdesk | 76.9 |
| 03 | Intercom | 63.5 |
| 04 | Help Scout | 62.1 |
| 05 | Jira Service Management | 52.6 |
| 06 | HubSpot Service Hub | 42.9 |
| 07 | Gorgias | 39.3 |
| 08 | Salesforce Service Cloud | 36.5 |
| 09 | Zoho Desk | 31.5 |
| 10 | ServiceNow | 20.3 |
| 11 | Front | 18.1 |
| 12 | Freshservice | 15.8 |
| 13 | Atera | 15.0 |
| 14 | ManageEngine ServiceDesk Plus | 14.7 |
| 15 | eDesk | 14.4 |
| 16 | Hiver | 14.2 |
| 17 | Kayako | 14.0 |
| 18 | monday service | 13.8 |
| 19 | ProProfs | 13.6 |