| # | Entity | Score |
|---|---|---|
| 01 | Zendesk | 100.0 |
| 02 | Freshdesk | 86.9 |
| 03 | Zoho Desk | 66.5 |
| 04 | Help Scout | 64.8 |
| 05 | Salesforce Service Cloud | 47.2 |
| 06 | Jira Service Management | 41.5 |
| 07 | Intercom | 39.1 |
| 08 | HubSpot Service Hub | 35.8 |
| 09 | Gladly | 29.2 |
| 10 | Kustomer | 25.6 |
| 11 | Front | 20.0 |
| 12 | Gorgias | 20.0 |
| 13 | Intercom (Fin AI) | 19.2 |
| 14 | ServiceNow | 18.3 |
| 15 | HaloITSM | 10.0 |
| 16 | SolarWinds Service Desk | 6.8 |
| 17 | SysAid | 6.2 |
| 18 | HappyFox | 6.2 |
| 19 | Spiceworks Cloud Help Desk | 5.6 |