Which cell phone carriers have the best customer service?
AI Visibility Ranking
Brands ordered by GenRank score for this question.
DirectionalQuestion-level figures rest on at most 6 answers per brand, so treat them as direction, not a verdict; the category ranking is the number to judge by. Scores are for the week of 2026-11-08.
| Rank | Brand | Named by | Score |
|---|---|---|---|
| 1 | T-Mobile | 6/6 | 95.4 |
| 2 | Consumer Cellular | 5/6 | 71.7 |
| 3 | Verizon | 4/6 | 45.0 |
| 4 | AT&T | 4/6 | 41.7 |
| 5 | Mint Mobile | 4/6 | 41.5 |
| 6 | Spectrum Mobile | 3/6 | 33.2 |
| 7 | Visible by Verizon | 3/6 | 23.3 |
| 8 | Google Fi | 3/6 | 22.0 |
| 9 | Metro by T-Mobile | 2/6 | 19.9 |
| 10 | US Mobile | 1/6 | 16.5 |
Sources these answers cited
The sites each surface's answer cited this week. The logos are the surfaces that cited the site.
| Source | Cited by |
|---|---|
| clark.comReport: The Best Cell Phone Providers in America - Clark.com |    3 surfaces |
| jdpower.com2026 U.S. Wireless Carrier Satisfaction Study — Volume 2 |   3 surfaces |
| bgr.comThe 4 Best Phone Plan Providers In 2026, According To Consumer ... - BGR | 2 surfaces |
| consumercellular.comConsumer Cellular | 2 surfaces |
| qz.comBest cell phone plan providers of 2026, per Consumer Reports | 2 surfaces |
| t-mobile.comT-Mobile | 2 surfaces |
| about.att.comatt.com | 1 surfaces |
| androidauthority.commediaWhich US wireless carrier offers the best customer support? | 1 surfaces |
| att.comAT&T | 1 surfaces |
| consumeraffairs.comWhich wireless carrier provides the best customer service? | 1 surfaces |
| facebook.comsocialThe big three carriers rank near the bottom of customer satisfaction. Consumer Reports surveyed members on value, service and | 1 surfaces |
| fi.google.comportalGoogle Fi Wireless | 1 surfaces |
13 more
Rank trend
Rank trends are drawn once two weekly editions under the same methodology exist. Only the first edition is in so far.