In Insurance
Which insurance companies have the best customer service?
AI Visibility Ranking
Brands ordered by GenRank score for this question.
DirectionalQuestion-level figures rest on at most 6 answers per brand, so treat them as direction, not a verdict; the category ranking is the number to judge by. Scores are for the week of 2026-11-08.
| Rank | Brand | Named by | Score |
|---|---|---|---|
| 1 | Erie | 6/6 | 80.1 |
| 2 | USAA | 6/6 | 77.4 |
| 3 | Amica | 6/6 | 73.1 |
| 4 | American Family Insurance | 3/6 | 39.9 |
| 5 | Nationwide | 5/6 | 38.9 |
| 6 | State Farm | 4/6 | 37.1 |
| 7 | Chubb | 3/6 | 23.1 |
| 8 | Travelers | 3/6 | 23.1 |
| 9 | Shelter Insurance | 2/6 | 21.7 |
| 10 | Humana | 2/6 | 20.5 |
Sources these answers cited
The sites each surface's answer cited this week. The logos are the surfaces that cited the site.
| Source | Cited by |
|---|---|
| insurance.cominsurance.com |     4 surfaces |
| jdpower.comjdpower.com |  3 surfaces |
| autoinsurance.org10 Auto Insurance Companies With the Best Customer Service in 2026 | 2 surfaces |
| cnbc.commedia · cnbc.com | 2 surfaces |
| insure.comThe Best Insurance Companies of 2026 | Insure.com | 2 surfaces |
| insurify.comBest Car Insurance Companies for Customer Service (2026) | 2 surfaces |
| amica.comAmica Ranked #1 in 2026 JD Power Home Insurance Study | Amica Insurance | 1 surfaces |
| carinsurance.comBest Car Insurance Companies in 2026: Compare & Choose | 1 surfaces |
| erieinsurance.comerieinsurance.com | 1 surfaces |
| forbes.commedia · Forbes America's Best Insurance Companies 2027 | 1 surfaces |
| insurancecostin.comBest Insurance Companies in America (2026 Rankings) | 1 surfaces |
| insurancenewsnet.comBest home insurance companies for 2026 - Insurance News | 1 surfaces |
13 more
Rank trend
Rank trends are drawn once two weekly editions under the same methodology exist. Only the first edition is in so far.