Which car rental companies have the best customer service?
AI Visibility Ranking
Brands ordered by GenRank score for this question.
DirectionalQuestion-level figures rest on at most 6 answers per brand, so treat them as direction, not a verdict; the category ranking is the number to judge by. Scores are for the week of 2026-11-08.
| Rank | Brand | Named by | Score |
|---|---|---|---|
| 1 | Enterprise | 6/6 | 100.0 |
| 2 | National | 6/6 | 76.9 |
| 3 | Alamo | 5/6 | 55.6 |
| 4 | Sixt | 5/6 | 48.3 |
| 5 | Advantage Rent a Car | 4/6 | 44.9 |
| 6 | Hertz | 4/6 | 37.9 |
| 7 | Avis | 2/6 | 23.1 |
| 8 | Ace Rent a Car | 1/6 | 10.0 |
| 9 | Budget Rent a Car | 1/6 | 8.9 |
| 10 | Dollar | 1/6 | 4.5 |
Sources these answers cited
The sites each surface's answer cited this week. The logos are the surfaces that cited the site.
| Source | Cited by |
|---|---|
| forbes.commedia · These Car Rental Companies Have The Best Customer Service In 2024 - Forbes |    3 surfaces |
| jdpower.com2025 North America Rental Car Satisfaction Study - JD Power |  3 surfaces |
| autorentalnews.comautorentalnews.com |  2 surfaces |
| businesstravelexecutive.combusinesstravelexecutive.com | 2 surfaces |
| clark.comReport: Best and Worst Car Rental Companies in America | 2 surfaces |
| rankings.newsweek.comServices: Transportation & Travel | 2 surfaces |
| theacsi.comCar Rentals | The American Customer Satisfaction Index | 2 surfaces |
| about.sixt.comsixt.com | 1 surfaces |
| businesstravelnews.combusinesstravelnews.com | 1 surfaces |
| engine.comengine.com | 1 surfaces |
| explore.comThese Are The Best Rental Car Companies, According To Consumer Reports | 1 surfaces |
| facebook.comsocial · Ultimate Tier List of Rental Car Companies in the USA May 2024 | Chris Tuck | 1 surfaces |
11 more
Rank trend
Rank trends are drawn once two weekly editions under the same methodology exist. Only the first edition is in so far.