Zappos

company

GenRank Score

24.7

An online shoe and clothing retailer.

Also Known As

Zappos

3 questions•2 categories

Tech support lines where you actually talk to helpful humans Services

Score

9.0

Rank

#19

Score History

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Average Rank

#3.5

Median

Range

#2–#5

Consistency

★★☆σ=1.5

🏆Top 3 in 1/2 models

🎯Top 5 in 2/2 models

Rankings by Model

Gemini 2.5 Flash Lite #2Claude Sonnet 4.5 #5

Companies that actually improved after listening to customer feedback Businesses & Companies

Score

8.0

Rank

#15

Score History

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Average Rank

#7.5

Median

Range

#7–#8

Consistency

★★★σ=0.5

Rankings by Model

Gemini 2.5 Flash Lite #7GPT-4o-mini #7Sonar #8

Best customer service experiences from tech companies in 2026 Businesses & Companies

Score

7.7

Rank

#22

Score History

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Average Rank

#2.0

Median

Range

#2–#2

🏆Top 3 in 1/1 models

Rankings by Model

Claude Sonnet 4.5 #2